During this session, we will showcase and discuss emerging best practices for interacting with and leveraging the technology in ways that are person-centered for both staff and patients alike. We invite attendees to consider the key elements of team-based approaches to telehealth, focusing on the role of the nurse. The target audience for this session includes any staff at in the nursing or assisted living facility or home health setting who is likely to support or participate in telehealth or virtual service delivery.

Session Objectives:

• Walk through a telehealth visit from scheduling to follow-up, capturing best practices along the way specific to how telehealth is received in LTPACs, assisted living or the home health setting

• Explore leverage points for nurses and other staff to optimize key elements of the telehealth visit from initiation, patient preparation and documentation to care plans and effective/safe communication

• List best practices to ensure safety, quality and patient/staff experience

• Up your game by deploying quality improvement and quality assurance strategies, building on the previous session.